The nature of conflicts is that they can emerge from almost nothing, even small misunderstandings – and are even generated in seconds.
Rapid response and composure are needed at the same time.
It may deepen the conflict if one of the parties is emotionally involved, or when stakes are high or if opinions differ not only in small details but also in fundamentals.
Our programme highlights EQ- and IQ-related key pillars of effective cooperation, which also leads to conflict resolution.